Last updated: March 2026 These Terms of Service govern your use of the Tristano's Catering website and our catering services. By booking with us or using our website, you agree to the following terms.

All catering bookings require a signed agreement and a non-refundable deposit of 25% of the estimated total to secure your date. The remaining balance is due 7 days prior to your event. For events booked within 14 days, full payment is required at the time of booking. We accept e-transfer, credit card, and cheque payments. A 3% surcharge applies to credit card transactions.

Menu selections may be adjusted up to 14 days before your event at no additional charge. Changes made within 14 days may be subject to availability and additional fees. A final guaranteed guest count is required 7 days before your event. This count will be used for billing purposes. We prepare 5% additional servings as a courtesy buffer, but cannot guarantee leftovers.

Cancellations made more than 30 days before the event will forfeit the deposit only. Cancellations made 15–30 days before the event will be charged 50% of the total estimated cost. Cancellations made fewer than 15 days before the event will be charged the full estimated cost. Date changes are subject to availability and may be accommodated without penalty if requested more than 30 days in advance.

Tristano's Catering maintains all required food handling certifications and follows Ontario food safety regulations. We are fully insured for catering operations. We are not liable for allergic reactions if dietary restrictions were not communicated in writing at least 7 days prior to the event. Guests with severe allergies should exercise caution, as our kitchen handles common allergens including nuts, dairy, gluten, and shellfish.

Neither party shall be held liable for failure to perform due to circumstances beyond reasonable control, including but not limited to natural disasters, severe weather, government restrictions, pandemics, or supply chain disruptions. In such cases, we will work with you to reschedule or provide a credit for future services.

If you have questions about these terms, please contact us at info@tristanoscatering.com or call us directly. We're happy to clarify any details before you book.